FAQ

Information and frequently asked questions.

What are your business hours?


Our office hours are 8:00am to 5:00pm Monday to Friday.

How long does delivery take?


If an order is confirmed before 4pm, it will be delivered the next day.
Any orders for Northern Ireland, Southern Ireland and the Scottish Highlands must be placed before 3pm and are on a 2 day delivery.

What if I am not available when you attempt to deliver?


Our delivery times are from 8.30am to 5.30pm Monday to Friday. Please let us know of any special requests when placing order. Failed deliveries where no one is available to receive goods will be subject to a surcharge.

Who delivers my order?


We use 2 carriers, Interlink for parcel deliveries and Pallet-Force for pallet deliveries, depending on the size of the consignment & your location will determine which carrier is used. All of our carriers are committed to providing you with excellent reliability of delivery.

What are your carriage terms?


For carriage terms, please visit our Delivery Information page.

Is it in stock?


The website will show stock availability for all items. If the item is out of stock, you will see the next due delivery date into the warehouse.

What is your returns policy?


Any issues will be dealt with by the Customer Services Team within 24 hours of receipt of notification of any damages/faults/errors/general returns.

I've had the wrong goods delivered, what should I do?


Please visit the Returns page in the customer service section of our website.
If the wrong goods have been delivered, it must be reported within 4 days from the date of invoice (7 days from invoice for Eire and Channel Islands).
Should you require a replacement or credit please advise by filling in our contact form with your request.

The goods are faulty, can I return them?


Please visit the Returns page in the customer service section of our website. All our products have one year’s warranty with the exception of some of the Ceramics and Cookware (please refer to the products on our website for these warranty periods).
All faulty goods are checked by our qualified Quality Assurance team, a detailed report will be provided to ascertain whether the product is faulty.
Once a QA report is submitted should you not be happy with the contents then our QA team will contact you to discuss in further detail.

The goods I have received are damaged, what should I do?


Please visit the Returns page in the customer service section of our website.
All damages must be reported within 4 days from the date of invoice (7 days from invoice for Eire and Channel Islands).
Any damages reported outside of this timescale will not be credited.
We will require a photograph of the damaged product, which will help us to determine what may have caused this issue and resolve it as quickly as possible.
We cannot accept liability for damaged goods which are sent on through your own carriers or other form of transport.

Can I view my previous orders?


If you go to the My Account section, you can access your order history, transactions and return requests.

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